E-book Troubleshooting

If you have received an error message while attempting to download your e-book, please review our E-book Information and Instructions, paying particular attention to the software requirement. Applied Practice e-books will only open in Adobe Digital Editions software, which was created by Adobe specifically to handle e-book licensing.

Select from the following error messages to review the steps for resolution:

Adobe Acrobat Reader DC could not open URLLink.acsm...
[Any software other than Adobe Digital Editions] could not open URLLink.acsm...

E_ACT_NOT_READY
E_AUTH_NOT_READY
E_AUTH_BAD_DEVICE_KEY_OR_PKCS12
Error! Check activation.

E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again.

 

 

 

Adobe Acrobat Reader DC [or other software] could not open URLLink.acsm...

Attempting to open your e-book before downloading the appropriate software can lead to a series of error messages, such as the one below.

Adobe Reader error message 

If you find that your e-book is attempting to open in Adobe Reader, as indicated in the error message above, or any software other than Adobe Digital Editions (ADE), you will need to first determine whether ADE has been downloaded and installed on your computer before proceeding further. To do this, look for Adobe Digital Editions in the programs menu on your computer.

If ADE does not appear to be installed on your computer, please visit the Adobe download site at Adobe.com to download the required Adobe Digital Editions e-book reader.

Once you have determined that ADE is correctly installed onto your computer, you will need to open ADE, save the e-book link to your desktop or other file folder, and then drag it into ADE. If it is currently trying to open in Adobe Reader (or any software other than ADE), this will tell your computer that the e-book file type should be opened in ADE in the future.

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E_ACT_NOT_READY
E_AUTH_NOT_READY
E_AUTH_BAD_DEVICE_KEY_OR_PKCS12
Error! Check activation.

e_auth_bad_device_key_0.jpg

These errors occur when the e-book authorization information from Adobe’s DRM servers become corrupted or damaged. ADE will not properly authorize your access to e-books if it cannot read the corrupt authorization files. You will need to de-authorize and reauthorize the ADE client before downloading any e-books.

Follow these steps to reauthorize ADE:

  1. Open ADE
  2. De-authorize ADE
    • Windows: CTRL + SHIFT + D
    • Mac: COMMAND + SHIFT + D
  3. Select ‘Erase Authorization’
  4. Click OK and close ADE
    • Mac Users Only: Open Finder and navigate to /Users/Library/Application Support/Adobe/Digital Editions. Delete the file ‘activation.dat’
  5. Open ADE
  6. Re-authorize ADE
    • Windows: CTRL + SHIFT + U
    • Mac: COMMAND + SHIFT + U
  7. Download your e-books again.

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E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

license_already_fulfilled_0.jpg

This error message is a common one caused by downloading one or more e-books onto multiple computers which have not been authorized with the same Adobe ID. Entering your Adobe ID during or immediately following the ADE installation process is vitally important! The Adobe ID is used by the Adobe server to identify the rightful owner of e-book licenses.

While customers are permitted to download their e-books onto more than one computer (home and school, for example), the e-book license is valid for only one user. If the authorization step is skipped over, Adobe will authorize the e-book(s) to the computer itself, leaving the customer unable to download the e-book(s) onto any other computer. Furthermore, if the authorization is changed at any time, the previously downloaded e-books will be in violation of copyright and unusable, since they cannot be opened under two different authorizations.

To check authorization:

Open Adobe Digital Editions, click the Help menu, and look for the options to Authorize Computer or view Authorization Information. If you are using more than one computer, check each one for authorization information.

  • If your computer has not been previously authorized, the Authorize Computer option will be clickable. Go ahead and authorize this computer with your Adobe ID (an email address).
  • If your computer has been authorized, then the Authorization Information option will be clickable. Make a note of the specific Adobe ID used to authorize each computer, and follow these steps to de-authorize and re-authorize as necessary until each computer is authorized with the same Adobe ID.
    1. De-authorize ADE
      • Windows: CTRL + SHIFT + D
      • Mac: COMMAND + SHIFT + D
    2. Select ‘Erase Authorization’
    3. Click OK and close ADE
      • Mac Users Only: Open Finder and navigate to /Users/Library/Application Support/Adobe/Digital Editions. Delete the file ‘activation.dat’
    4. Open ADE
    5. Re-authorize ADE
      • Help menu
      • Select Authorize Computer
      • Enter authorization information

Once all the computers you use are authorized with the same Adobe ID, you will need to contact our customer service at 866-374-3768 or support@appliedpractice.com to let them know which books you are unable to open. As a courtesy, Applied Practice will reset the download link for those e-books one time only, provided the e-books have been purchased within one year. As of Sept. 1, 2016, e-books will only be supported throughout the current school year. Teachers are encouraged to print a back-up copy to retain for personal use should their e-book become inaccessible.

Please note that it is a violation of copyright for teachers to share e-books. E-books are licensed to an individual educator for their use only, not to the school campus or district.

In light of this, Applied Practice allows for one complimentary license reset, and only in clear instances of technology mishaps.

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You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again.

ade_previously_used_authorization.jpg

When receiving this error message, you will need to deauthorize any existing user information stored in ADE before re-authorizing with your current Adobe ID.

  1. Open Adobe Digital Editions.
  2. Press Control-Shift-D (Windows) or Shift-Command-D (Mac OS) to deauthorize Adobe Digital Editions.
  3. Choose Help > Authorize Adobe Digital Editions.

This issue occurs when you have previously activated with an anonymous ID. An anonymous ID is activated when the user fails to authorize Adobe Digital Editions with an Adobe ID. The deauthorization process deactivates the anonymous ID and allows you to authorize with an Adobe ID.

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For other error message and troubleshooting issues, please call Customer Service at 1.866.374.3768.