Method and Terms of Payment:
Orders shipped to schools/institutions may be billed upon receipt of a school purchase order. Purchase Order numbers are required. Invoices are due within 30 day of the invoice date. No shipments will be made on accounts with past due balances.
Prepaid orders may be completed online by credit card, or by mail with a check, money order, or credit card. We accept Master Card, VISA, Discover, or American Express. Please remit all payments in U.S. funds.
To protect the integrity of our material, we prefer to ship all orders to a school address. However, during the summer months and holidays, orders may be shipped to an individual’s home address upon verification of employment credentials; please include a school name, school email address, school phone and contact person with your order information so that we may complete the verification process. The verification process may delay shipping for 1-2 business days. Please call our office for further details.
Shipping and Tracking:
Most orders are shipped within three business days after receipt. Please allow 7-10 days to receive your order. If you have not received your order after 10 business days, please contact us at firstname.lastname@example.org. Be sure to include your full name and address and we will promptly respond.
We can ship to almost any address in the world. See below for more information about our shipping rates. When placing an order for shipment outside the continental United States, a shipping & handling rate of 25% will apply.
Shipping, Processing, and Handling Rates for the Continential U.S. (Fedex ground):
When placing an order by mail or fax, please add 12% of your total order for shipping and handling.
Minimum shipping & handling rate is $7.50 per order.
Orders shipped outside the continential U.S. are charged a rate of 25% for S/H.
Rush Orders (for US only):
Please note the following:
- Rush orders may require up to 3 business days for processing and printingbefore they can be shipped out, although every effort will be made to expedite this process.
- Rush Orders require special attention and labor from our staff; therefore, a processing premium is charged for these orders:
Second Day Air: 25% of total price
Next Day Air: 45% of total price
- Our offices and/or warehouses may be closed during school vacations and all major holidays, including but not limited to: New Year’s Day, MLK Day, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Thursday & Friday, Christmas Eve, and Christmas Day.
Shipping Rates Outside the Continental United States:
Air Letter Post (usually 7-10 days): 25% of total price. Some international locations may require additional S&H fees. Express delivery to international locations is not currently available.
Returns and Exchanges:
All sales are final.
In clear instances of a school purchasing error, exceptions may be made in the form of an exchange within 14 days of purchase. In these cases, a restocking fee will apply to the exchanged books. Restocking fees are $12 per spiral-bound teacher guide and $1.50 per student booklet ($50 per classroom set.)
Novels are drop-shipped from their publishers and cannot be returned or exchanged under any circumstances.